Shipping policy
Shipping Policy
Last updated: September 21, 2026
Below you will find important information about our shipping process and delivery costs. We offer international delivery and are committed to making your shopping and delivery experience as smooth and transparent as possible.
If you have any questions, our customer service team is available to help.
1. Processing times
Once your order has been placed, a processing time of 1 business day is generally required.
- Orders placed from Monday to Friday are often processed within 1 business day.
- Orders placed on Saturday evening, on Sunday or on public holidays will be processed from the next business day.
Processing time includes order verification, quality control and preparation of the parcel before dispatch.
2. Delivery times
After processing and dispatch, estimated delivery times are generally:
European Union: 6 to 12 business days
United Kingdom: 6 to 12 business days
Rest of the world: 8 to 15 business days
These times may be extended due to external factors such as:
- Carrier delays
- Customs procedures
- Peak periods
- Weather conditions
Orders are shipped from our main logistics centre in order to guarantee product availability and competitive prices.
A tracking number is provided as soon as the order is dispatched.
3. Delivery costs
Delivery costs are calculated automatically at checkout.
- €3.99 for orders under €50 (or local currency equivalent)
- Free delivery on orders over €50 (or local currency equivalent)
Any import taxes or customs duties remain payable by the customer where applicable.
4. Placing an order
To place an order:
- Add the items you want to your cart.
- Proceed to checkout.
- Check your delivery details carefully.
Incorrect information may result in delays or failed deliveries.
5. Payment methods
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Other payment methods available depending on the country
All transactions are secured via SSL protocol.
6. Dispatch and tracking
As soon as your order is dispatched, you will receive an email containing:
- Your tracking number
- A link to track your parcel
In the event of a significant delay, our customer service team will be able to assist you.
7. Delivery delays
Despite our best efforts, delays beyond our control may occur (carrier, customs, exceptional circumstances).
If you have any question regarding your order, you can contact us at:
Email: contact@nuancethelabel.com
Website: nuancethelabel.com
