Refund policy

Returns and Refunds Policy

1. How to request a return

To request a return, please contact our customer service team at the following address:

Please include in your message:

Your order number
The product name
The reason for the return

Our team will guide you through the procedure and provide you with the necessary instructions if your request is approved.

2. Important information

Any return sent to an address other than the one provided by our customer service team will not be accepted.

Please do not send an item back without prior confirmation, as your return may otherwise be refused.

3. Return eligibility conditions

Returns are accepted for eligible items purchased directly on our website, under the following conditions:

The return request must be made within 30 days of receiving the order
Items must be unworn, unused and unwashed
Items must be returned in their original packaging
Items must show no sign of wear, damage or alteration

Return shipping costs are payable by the customer, unless the item is found to be defective or incorrect.

Once the return has been received and approved, the refund will be processed within 5 to 7 business days.

4. Return costs and exceptions

Return costs may be covered by us in the following cases:

Item damaged or defective in a way that affects its functionality
Incomplete order
Incorrect item, size or colour

In these situations, the customer must contact customer service within 7 days of receiving the order.

5. Refunds

Where a return is approved, we refund the price of the product(s) together with the standard outbound delivery costs you originally paid.

Please note:

Where you chose an express, priority or other enhanced delivery option, we refund the cost of our standard delivery method only; the additional cost of the enhanced option is non-refundable
Return shipping costs remain payable by the customer, under the conditions set out in sections 3 and 4
Refunds are issued via the original payment method

6. Non-returnable items and final sale

Items purchased with:

A promotional code
An automatic discount
A special offer
A promotion
A "Final Sale" label

are considered final sale.

These items:

Are not eligible for returns, exchanges or refunds
Are sold as is
Cannot be returned once the order has been confirmed

This provision does not limit the consumer's statutory rights. If a sale or final sale item is defective or not as described, it will be handled in accordance with applicable law.